Thank you so much for taking the time to share your experience. It's been a real privilege to support your mum, and we're so pleased to hear how well things have been going since care began last October.We're glad the transition was smooth and responsive-especially being able to increase care so quickly when needed. That level of flexibility and responsiveness is something we strive for, so it's lovely to hear it made a difference for you and your mum.It's also heart-warming to know she enjoys the visits and has built such positive relationships with her Care Professionals. A warm smile and shared laughter can go a long way in someone's day, and we're so happy to know that's part of her experience.We'll be sure to pass on your kind words to the team, including your key contact - they'll be so pleased to hear your feedback. Thank you again for your recommendation and trust in us. Kate.