Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you felt at ease during the initial assessment and reassured by the level of detail. Its wonderful to know that our Care Professionals made a positive difference and that their punctuality, preparedness, and genuine care for your mother stood out. Providing consistent, person-centred support is at the heart of what we do, and your comments truly mean a lot to the whole team. Thank you again for taking the time to share your experience.