Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry for the difficult time your family has been through, and we're honoured to have been able to support your mum during such an important stage of her care.We're glad to hear that the transition in care was smooth and that our team, both the carers and I, were able to meet your mum's needs with compassion and professionalism. Your gratitude means a great deal to us.Please don't hesitate to reach out if there's ever anything we can do for you in the future.