Thank you so much for taking the time to share your kind words and thoughtful feedback. We are truly honoured to have supported you and your husband during such a significant time. It was a privilege for our team to be part of your care journey-from the initial hospital discharge through to the more intensive support later on.We are especially pleased to hear that the continuity of care and the dedication of our staff made a meaningful difference. Your appreciation for their quiet patience, respect, and flexibility means a great deal to us. Providing consistent, person-centred care is at the heart of what we do, and your words affirm the importance of that commitment.While we are saddened that your circumstances have changed, please know that we are here should you ever need our support again in the future. Thank you once again for your heartfelt recommendation truly means the world to our entire team.