Thank you for your feedback, and we're very sorry your experience didn't meet expectations. We understand how upsetting this must have been and take your concerns seriously.Regarding the medication error, there was a communication breakdown following a carer's car breakdown. We arranged another carer, though later than your mum's usual time. Advice from 111 and the GP was sought to ensure her safety. We agree this could have been managed better and sincerely apologise.Visit durations are a priority. Carers are given travel time, but delays from illness, emergencies, or traffic can impact timing. Still, clients must receive the care they pay for, and we are addressing this.We're truly sorry that, despite our efforts, the issues weren't resolved to your satisfaction. We're glad your mum is now supported by another provider and hope she is doing well.Thank you again for your feedback it helps us reflect, learn, and improve.