Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience has been satisfactory and that you feel supported by our staff.We understand how important continuity of care is and are actively working to ensure more consistent scheduling with familiar carers whenever possible. We also sincerely apologise for the issues you've experienced with timing. Your concerns have been noted, and we are reviewing our scheduling processes to improve punctuality.Your feedback is incredibly valuable to us, and we are committed to making the necessary improvements to enhance your experience. Please don't hesitate to contact us directly if you'd like to discuss anything further.