We truly understand your frustration. However, UKG Care followed all formal procedures, including issuing 28 days' notice and maintaining open communication with all parties involved. On the final day, we were instructed in writing by CCG to conclude care after the morning call, with the new provider confirmed to take over from lunchtime. That evening, when we heard the new provider hadn't attended, we immediately offered to complete the bedtime visit - this was declined. In the continuing spirit of openness and transparency: across all the months we supported your mum, we cancelled a lunchtime call - only after speaking to her directly and receiving her full permission. While we understand the upset around how this transition unfolded, UKG Care followed correct procedures from start to finish.