Thank you so much for your kind and thoughtful feedback. We understand how difficult it can be to accept support after a life of independence, and we're truly honoured that your friend feels at ease in our care. Your recognition of our team's efforts means the world to us-especially coming from someone with firsthand experience in the care profession. We're committed to maintaining high standards and continuously providing compassionate, person-centred support. Thank you again for your recommendation. Warmest regards.