Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your honesty and the opportunity to address your concerns.We understand that it can be difficult to assess value for money without other services to compare with, and we take your comments regarding management and staffing very seriously. We are aware of the current challenges in recruiting and retaining carers within the sector and are actively working to improve this, so that we can provide greater consistency and reliability for all our clients.We sincerely apologise for the inconvenience caused by carers arriving outside the scheduled times, as well as for the missed visit on Mother's Day and the late visit on 23rd February. These are not the standards we aim to uphold, Regarding your concern about being charged for visits that did not take place or were not needed ,  We will investigate the specific incident you mentioned and ensure that, where applicable you  are not be billed .