Thank you so much for your lovely feedback - we're really pleased to hear that you've found the carers kind, approachable, and easy to settle in with. It's great to know that the routines have been working well and that you've felt comfortable in their care.We also appreciate you mentioning the challenges with changes to visit times. We understand how important consistency is, and we'll make sure to pass your comments on to the office team so we can look at improving communication and scheduling where possible. Your input is really valuable - thank you again for sharing it.