Thank you for sharing your feedback with us, we truly value your feedback as it helps us reflect, learn, and continuously improve the quality of care we deliver. We are genuinely sorry that your recent experience with us has not met your expectations. We are committed to improving our services and ensuring that our staff have the necessary training and experience to meet the needs of our clients. We apologise for any communication issues regarding schedules and for not meeting your expectations in terms of health awareness. Your feedback about GDPR compliance is also important, and we have address it with our team. As agreed, over the phone, we will be conducting a home visit to explore your suggestions and agree on specific actions to improve your care experience. These changes will be monitored and reviewed after 4 to 6 weeks to ensure they are effective and satisfactory.