Dear Justine,Thank you so much for taking the time to share your thoughtful review. We are truly grateful for your kind words and are delighted to hear that your experience with us has been so positive.It means a great deal to know that our team's dedication to compassionate and conscientious care has brought peace of mind to you and your family. We understand how important it is to feel confident and reassured about your loved one's wellbeing, and we're honoured to be trusted with your mum's care.Your feedback about our communication and the professionalism of our carers is deeply appreciated, and we will be sure to share your lovely comments with the entire team.Thank you again for your recommendation - it's the highest compliment we could receive.Warmest regards,The NAC's West Care Team