We are truly sorry to hear that you felt disappointed.We would like to clarify that our decision to conclude care was not made lightly. As a regulated care provider, we have a legal and ethical responsibility to ensure the safety and wellbeing of both our clients and our staff. When concerns arise that place our team or a client at potential risk, we are duty-bound under safeguarding protocols to take appropriate action.In your father's case, our team raised a formal safeguarding concern with the relevant authorities due to risks identified during visits. The decision to withdraw care was made in line with the guidance provided to us by safeguarding teams and our duty of care responsibilities under the Care Act 2014.However, we can confirm that all necessary procedures and referrals were made to ensure the situation was reported correctly and safely.We remain fully committed to the wellbeing of every client we support, and we are always open to direct discussions.