Thank you so much for your heartfelt and thoughtful review. It means a great deal to us to hear that your mum received the compassionate and respectful care she deserved during her time with us. We're truly grateful for your kind words about our carers and team. Building genuine connections with the people we support is at the heart of what we do, and we're so pleased to know that your mum was made to feel like part of the family. It's also lovely to hear that those lighter moments of laughter and warmth were a source of comfort for both her and your family. Your recommendation is incredibly valued and appreciated. Please know it was a privilege to support your mum and we wish you and your family all the very best.