Thank you so much for your kind and constructive feedback. We're so pleased to hear that you found our carers kind, reliable, and adaptable, and that your mum received the compassionate support she deserved. We really appreciate your suggestion about having a more proactive overview, and we'll take this on board as we continually look to improve our service. It was a privilege to care for your mum, and your recommendation truly means a lot to the whole team.