Thank you for your feedback - we truly appreciate you taking the time to share your experience. We're so pleased to hear that you're happy with how our carers interact with your mother; providing kind, respectful, and consistent care is very important to us.We understand your concerns regarding changes to visit times without notice, and we sincerely apologise for any inconvenience this may have caused. To improve communication going forward, we will ensure that rosters are sent to you in advance so you know who will be attending and at what time.Thank you once again for your valuable feedback and for trusting us with your mother's care.