Thank you so much for your kind and honest feedback. We're very pleased to hear that you're happy with the care and support provided to your parents-especially given their complex needs. It's great to know that our main carer and management team have made a positive difference.We also appreciate you raising the previous communication issues around carer changeovers. Following our discussions, we've already put improved processes in place to ensure clearer, more consistent communication moving forward. Your input has been invaluable in helping us strengthen this area of our service.Thank you again for your trust in Ella Care. We're committed to delivering compassionate and reliable care, and to continuously improving the experience for the families we support.