Thank you for taking the time for your review, which we always take seriouslyWe are pleased you have always been happy with the service for the past couple of years and I am sure you must be saddened that your regular cleaner has now moved to CanadaI apologise that you have not been satisfied with the replacement cleaner, who you did personally request for your cleaning, for sometime. I shall ensure that this is investigated thoroughly and offer retraining where neededThank you again for bringing this to my attention, so we can improve our service and maintain our high standard reputation and expectations