We truly appreciate your thoughtful feedback and are pleased to know that our carers are meeting your expectations with attentiveness, kindness, and respect. We also appreciate your recognition of how we handle any issues raised. It is important to us that concerns are addressed promptly and appropriately to ensure the best possible support and outcome for those we support. We are glad you find the app helpful. We strive to make communication and information access as clear and convenient as possible. It is  great to know the app is meeting those expectations. Thank you again for your thoughtful comments and feedback.