Dear LS,Thank you for sharing your feedback. We are sorry to hear that you feel this way about your experience with Aceso Homecare.We would like to clarify that some of the concerns you've raised in your review were not previously reported to our team, while others were fully investigated at the time through our formal complaints and safeguarding procedures. In those cases, a full response was provided to you directly in line with our commitment to quality and accountability.At Aceso Homecare, we take every concern seriously and remain committed to delivering safe, compassionate, and professional care. We are also committed to protecting the reputation of our staff and organisation from misinformation, particularly where concerns have already been addressed in good faith.While we cannot comment on individual care matters in a public forum for reasons of client confidentiality, if you believe there are matters still unresolved, please feel free to contact us on 01270 629761