Thank you for your feedback. We're glad to hear that our carers are respectful, compassionate, and friendly in the support they provide. We truly value your kind words. We also appreciate you bringing up the issue of occasional lateness and the preference for morning calls - we take this seriously and will review scheduling to ensure greater consistency moving forward. Your comfort and satisfaction are very important to us.If there's anything more you'd like to share or if we can support you further, please don't hesitate to reach out.