Dear E,Thank you so much for your thoughtful and encouraging feedback. We're truly delighted to hear that you are extremely pleased with the care and support provided to your mum.It's especially rewarding to know that our prompt communication, responsiveness, and attention to concerns have made a positive impact. We understand how important it is to feel heard and supported-especially in urgent situations-and we're glad our team has been able to meet those expectations.We're also pleased to hear that you've noticed improvements in your mum's personal care and overall wellbeing. That's exactly the outcome we strive for every day. The daily notebook is a vital part of our communication with families, and we're happy it has been helpful for you in staying informed.Your appreciation means a lot to the entire team, and we'll be sure to share your kind words with all staff involved in your mum's care.Thank you once again for trusting KJD Care.Warm regards