Thank you for your kind words and for sharing your experience. We're so glad our carers have been a helpful support to you. We also appreciate your honest feedback-it's important to us. We're reviewing our processes to ensure more consistent care, including time management and accurate note-taking. We'll remind all carers to sign out appropriately and maintain clear, honest records. We also want to acknowledge the challenges you face as a full-time carer. Your strength is admirable, and we're committed to supporting you with respect and compassion. Please don't hesitate to reach out if we can do more.