Hi Pam, Thank you for your feedback. We are truly sorry that your experience with our care team did not meet your expectations, and we appreciate you highlighting both the challenges and the positive aspects of your interactions with our office staff.We take full responsibility for any shortfalls in the care delivered and regret any inconvenience or distress caused. Your comments regarding communication, task handling, and professionalism have been noted and are being addressed through additional training and support for our team.At Vine Living, we are committed to delivering respectful, person-centred care. While we welcome carers from diverse backgrounds, it remains our duty to ensure they are equipped with the language, cultural understanding, and professional skills necessary to support our clients with confidence and clarity.We thank you again for helping us improve and grow. Your feedback is being taken seriously and will directly contribute to raising the quality of our care.