Thank you for taking the time to share your honest feedback. We appreciate candid reviews like yours because they help us identify areas where we need to improve and hold us accountable to our clients and their families.Unlike many businesses that seem to receive only glowing 5-star reviews, we believe genuine feedback - both positive and negative - is more valuable for families trying to make important decisions about care for their loved ones. Your experience highlights specific areas where we fell short, and we're taking concrete steps to address these issues.We'd welcome the opportunity to discuss your concerns directly and work toward a resolution. Please contact us if you would like to discuss further.We're committed to earning back your trust and proving that we can deliver the quality care your family deserves.