Thank you for your feedback. We're glad to hear you're happy with the overall service and appreciate your kind words about our management team.We're sorry to hear about the communication issues you've experienced with some carers. We understand how this can lead to frustration, especially when instructions aren't followed correctly.Please be assured that we are addressing this. We'll review the matter internally and provide additional support or training where needed to improve communication and service quality.Thank you again for helping us improve.Kind regards,Manager