It truly means the world to us to hear that your mother is being treated with the dignity, kindness, and respect she deserves. I can assure you that providing compassionate, person-centred care is at the heart of everything we do and feedback like yours reminds us why we do it. Please know that your words have been shared with the team who support your mother, and they were genuinely moved and encouraged. It's families like yours that make our work so rewarding. If there's ever anything more we can do, please don't hesitate to reach out.