Thank you for your kind words about our carers  were so pleased to hear your mum has felt well looked after. We're really sorry for the recent changes in carers and timings. Unfortunately, from time to time we do have to make adjustments due to things like staff illness, annual leave, or unexpected client needs  but we completely understand how frustrating this can be, especially when someones used to a regular face and routine. Please be assured we are looking into it and aim to bring this back to the service level that you've been used to. Best wishes