Thank you for your feedback , we really appreciate you taking the time to share your experience. We're pleased to hear that you find the delivery of your care professional and helpful.We're sorry to hear that you sometimes feel unheard, particularly around your access to paracetamol. We understand how important it is to manage pain effectively and consistently. We'll look into this and speak with the care team to ensure there's a clear, consistent approach that supports your needs while keeping you safe.Your comfort and well being are very important to us, and we'll do our best to improve this part of your care. Thank you again for bringing it to our attention.