Thank you so much for your kind and heartfelt words. We're truly grateful that you took the time to share your experience with us.We understand how challenging it can be to support loved ones from a distance, and we're so pleased to hear that our team's communication and continuity of care have provided you with reassurance and peace of mind. It means a great deal to us that you feel heard and supported, and that our carers have made a positive difference during difficult moments.Your recognition of their dedication and human approach will be shared with the entire team, they will be touched to know their efforts have had such an impact. We're very proud of the compassion and professionalism they bring to their work every day.We look forward to the opportunity for you to meet the team in person and thank you again for your trust and appreciation.