Thank you for your feedback. We're truly sorry your experience didn't meet expectations, especially during such a difficult time.At Abimatic Care Ltd, we are committed to providing person-centred, compassionate care, particularly for individuals with complex palliative and end-of-life needs. All our staff are trained in safe repositioning, communication, and holistic care, in line with national standards. We recognise no service is perfect, and your feedback is valuable.While we aim for consistent visit times, delays can occur due to emergencies or client needs, and we apologise if communication was lacking. Regarding PPE retrieval, we follow infection control policies but regret if the timing caused upset and will review this.We're proud of our care team's dedication and are pleased you found them friendly. We'd welcome a conversation to understand your concerns further and ensure improvements.Kind regards