Thank you for taking the time to share your experience with us. We're delighted to hear that some of our carers made a lasting, positive impression during your time with us. We are however sorry that your overall experience did not reflect the high standards we aim to uphold across all aspects of our service, please accept our sincere apologies.Your observations regarding consistency and documentation are noted and taken seriously. We continuously review our practices and invest in training and quality improvement measures to ensure every member of our team meets the level of care and professionalism our clients deserve. Feedback like yours plays a crucial role in helping us improve and refine our service delivery.We wish you all the best with your new provider and thank you again for helping us grow through your honesty.