Thank you so much for your kind words and thoughtful feedback.We're truly grateful you had a positive experience with our team at Royal Care. It means a great deal to know that our care manager's dedication and genuine compassion were felt and appreciated. We're also pleased to hear that our staff brought warmth and kindness into your Nan's home - that's exactly the atmosphere we strive to create.On behalf of the whole team, thank you for your recommendation and for entrusting us with your Nan's care. It was a privilege to support her, and we wish you and your family all the very best.