Thank you for your honest and thoughtful feedback. We truly appreciate you acknowledging the care and kindness shown by our team during what we understand has been a significant transition for your dad.We're also grateful that you took the time to highlight areas where we can improve. Your observations regarding organisation, initiative, and attention to detail are being taken seriously. While we're pleased to hear that our office staff has been responsive and supportive, we recognise that consistency across the board is essential to providing the high-quality service your family and every client deserves.Please be assured that we are actively reviewing our internal processes and increasing training to ensure better coordination and a more proactive approach from our entire team. Our goal is to provide your dad with the same level of confidence and comfort he experienced previously, and we are committed to working closely with you to make that happen.Thank you.