Hi Jaine, Thank you so much for your kind words. We know how difficult it can be for families when a loved one is reluctant to accept care, so it means the world to us that your mum has responded so positively to our support. It's lovely to hear that your dad enjoys chatting with our Care Experts too, building those trusting relationships is such an important part of what we do. We're truly honoured to be part of your family's journey and will continue doing all we can to support both your mum and dad with compassion and respect.