Thank you for your honest and thoughtful feedback. We're so pleased to hear how much your mum values the carers - they'll be really glad to know the positive impact they're having.We're also sorry for the frustrations you've experienced with communication and rota changes. We understand how unsettling this can be, particularly when it affects your mum's peace of mind. These are areas we're continuing to improve, and your feedback is really helpful as part of that process.We're glad to say the issues with the new payment system have now been resolved, and we're working hard to make sure other parts of the service feel just as consistent and reliable.Thanks again for taking the time to share your experience. Please do reach out if there's anything more we can do to support you and your mum.Best regardsSean