Thank you for your message. I'm really glad to hear that your mum is happy with the support she receives and that she gets on well with her carers - that's very important to us.I'm sorry to hear, however, that despite your previous call, male carers are still being assigned for personal care. We completely understand and respect your mum's preferences, and this should have been noted and followed accordingly. We will review her care notes and ensure that only female carers are assigned for any personal care tasks moving forward.Thank you for bringing this to our attention again, and please don't hesitate to reach out if there are any further concerns.