Thank you so much for your kind words and for sharing your feedback. We're really pleased to hear that you're happy overall with the care being provided.We truly appreciate your helpful suggestions - we will ensure the team double knots shoelaces for safety and uses the bowl when washing up, rather than running the hot water away. We've also noted your request for help with cleaning and changing the bed when possible. These tasks will be added to the care plan, and we'll do our best to assist where we can.Please don't hesitate to contact the office if there's anything else you need - we're always here to help.