Thank you so much for your kind feedback  were really pleased to hear that you find our carers polite, friendly, accommodating, and reliable. Were proud of our team and the care they provide.We also genuinely appreciate your constructive suggestion regarding our call handling. You're absolutely right  answering the phone with our company name is essential for clarity and professionalism. We have reminded our team of this standard and are working to ensure its consistently followed moving forward.Your input helps us improve, and were grateful you took the time to share it.Warm regards,CAS Care Solutions