Thank you for your kind feedback. It's so nice to hear how all aspects of the service we have provided have helped your parents as well as you on all levels.  It is also fantastic for the care team to be recognised for the relationships they had with your parents and the professionalism they showed, especially when they needed to respond to concerns.  We will of  course pass your feedback on to all the team, who I know will be so pleased with the positive impact they made. Best wishes