Thank you very much for your feedback, we always appreciate the opportunity to improve our service. I do feel it is important to mention that the Family member your review is referring to whom we have provided care for since 20/07/2023 thinks very highly of our service as a whole and the extra miles we have gone for them over a number of years.We will take your feedback on board and welcome you to get in touch with ourselves to discuss the areas where you believe we are falling short.Many thanks again