We're sorry your experience with OneCare didn't meet expectations. We take all feedback seriously, especially regarding safety. Over the 14 months of care, we acknowledged mistakes and held meetings, including one on June 12, 2025, to agree on actions moving forward. The decision to issue 14 days' notice wasn't an attempt to avoid responsibility but to allow a fresh start with a new provider. Regarding the seizure episode, the carer left briefly to get help, which was addressed, and the carer received further training. While we value feedback, it's crucial to report concerns promptly. We were often only made aware of issues retrospectively, which limited our ability to address them in real-time. We understand emotions run high, but we aim for balanced, fair representations of events. We remain committed to continuous improvement and welcome further dialogue through the local authority or CQC.