Thank you for taking the time to share your feedback — we genuinely value your openness and your continued use of Personalized Care Plus over the years.<br><br>We’re sorry to hear that your experience has felt inconsistent at times. We appreciate your recognition that some of our carers have met your expectations, while others have not. Your feedback is always taken seriously, and we’ve worked hard to respect your preferences by promptly changing carers whenever requested.<br><br>This does mean, however, that you may encounter new staff more often than some of our other clients. While we understand that continuity is important, balancing consistency with individual preferences can sometimes present challenges. That said, we remain committed to finding the right carers for you and will continue striving to improve the quality and consistency of your care.<br><br>Thank you again for your respectful approach to our team and for your continued trust in us.