Thank you for such an honest review, We appreciate your kind words and complimenting our team as a whole, along with acknowledging our Passion in delivering Quality Care. It is so important to us that not only our Client's, but also family and those closest to them feel supported at all times and if we can make life that little bit easier for them, we will endeavour to do so. We find it is important to give all clients and their family members the opportunity to be heard and to provide us with their honest feedback, which is why, as a company we have regular review meetings so we can address any concerns in a responsive way. I am happy that you were given that opportunity and we could work together so improvements could be made. We love supporting your Mother, she is always a delight and we love reading to her! Kind regards,