Thank you for your thoughtful review and for highlighting the excellent care our carers provide to your mum. We're really pleased to hear that they are friendly, attentive, and deliver a good standard of personal care.We appreciate your honesty regarding the timing issues and the occasional need for carers to take a little more time. We understand how important consistency and unhurried care are, and we're actively working to improve rural scheduling so that each visit feels as supportive and relaxed as possible.Your feedback on management is valuable to us. While we're glad the overall service is meeting your expectations, we recognise that there's room for improvement in how we manage timing and communication. Please rest assured that we're continuing to review and refine our systems to better meet your needs.Thank you again for your feedback-it helps us to grow and deliver a better experience for everyone we support.