Hi A HThank you for your nice review .It's a great pleasure to work with your mum and we have found our best way to work with her to attend her care needs and make it personalised .Your mum had her own personal traits that we need to respect her and to provide our fullest care until she was moved to a care home for 24 / 7 care .We are so pleased for your understanding and being supportive to us while she is under out care in her own home .