Thank you for your feedback - we genuinely appreciate you taking the time to share your experience.We're so pleased to hear that three of our carers have made such a positive impression and delivered the high standard of care we expect. We'll be sure to pass on your kind words to them - they'll be delighted to know their efforts are recognised.We're also very sorry to hear about your concerns regarding some of the other carers. This is certainly not the level of service we aim to provide, and we take this seriously. Please rest assured we will look into this further and take any necessary action to ensure a consistent and respectful approach from all members of our team.We'd welcome the opportunity to discuss your concerns in more detail. Your feedback helps us improve and make sure every service user receives the quality of care they deserve.Will follow up soon to go over the concerns and ensure the service is exceeding your expectations and maintain that 5 star service.