Thank you for taking the time to share your feedback. We're glad to hear that you are happy with the care provided. We sincerely apologise for any inconvenience caused by the issues you've mentioned.We understand how important a clean and safe environment is, especially when it's wet outside. We will remind our staff to be extra vigilant about cleaning shoes or wearing shoe covers and ensuring floors stay tidy. Additionally, we will address the matter of tablet safety and ensure that all dropped items are promptly picked up and disposed of correctly to prevent any hazards.Regarding consistency in care during staff absences, we appreciate your understanding and will work on improving continuity so that you receive a consistent level of service even when your regular carer is off.Your feedback is invaluable in helping us improve our services. Please feel free to reach out directly if you have any further concerns or suggestions. Thank you again for sharing your feedback with us.