Thank you so much Carolyn for taking the time to say such kind words about our care team. We pride ourselves in going the extra mile delivering the best possible service with kindness and compassion. We would like to pass on our deep and sincere condolences for the loss of your dad. The care team do feel that loss too and share in your grief. For your mum, we will try even harder to be even better so we can reach the 5-star level in her care. Thank you for your trust in us in that endeavour.