Thank you so much for your heartfelt words. It truly means a great deal to our whole team to know that the care and support we provided for your brother and your wider family was felt in such a positive way. We understand how important it is to provide not only professional and safe care, but also kindness, patience, and clear communication, especially when circumstances can change at short notice. I'm so pleased we could help you care for your loved one at home, surrounded by familiarity, while offering reassurance along the way. I'll be sure to share your kind comments with every member of the team involved; they'll be as touched as I am.